Using Instagram to drive brand awareness and engagement

Instagram is a mobile application that allows users to take a photo and apply a digital filter to it allowing the most amateur photographers to turn into a photography whizz in seconds. It recently grabbed the world’s attention in April when it was snapped up by social networking giant Facebook fora respectable $1bn a sure sign that it is something keep an eye on. It was originally available only on iphone but launched to Android users in 2012 which has seen its number of users grow from 15m to 80m since the beginning of the year, an increase of over 400% in just seven months.

The use of Instagram among top brands has also increased, with new data from Simply Measured showing that 40% of the brands on the Interbrand 100 now have an account on the mobile photo sharing service. Brands such as MTV, Starbucks, Burberry, Tiffany & Co. and Nike have a huge following with numbers topping or near half a million followers. This is unsurprising as it offers them the chance to generate user generated content with an edge that is far more likely to receive positive feedback. Econsultancy have highlighted some recent examples of how these brands have used it, although I would question the supposed creativity of what they have done.

Instagram should be treated like all other social channels and should be considered as an element in a holistic social media strategy. It has the means to build your brand, share news and engage in dialogues and it allows companies to engage with their peers and customers by sharing snapshots of their products, culture and people in an intimate and creative way. Pinterest has shown that image–based posting can be extremely valuable for brands, so it would be foolish to ignore such a readily available stream of content.

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Top free tools for community managers

One of the biggest challenges I have faced whilst working in social media is how to maximise my outreach and measure success. Social media measurement is still a relatively grey area but as long as you are clear on what your goals are then there are a number of social media tools that can be utilised effectively to help you make the most of your campaigns.

Along the way I have come across a number of free tools that I have found hugely helpful. I have listed some of my favourites below and hope they help you too! Any additions are always welcome so if there are any others that you know of, then please feel free to comment below and I’ll add them to the list.

Finding Followers or influencers

One of the biggest challenges people face is finding people who share the same interests or are in the same area so they can start conversations and engage. For brands, this may be finding their target audience so they can better understand their needs or what they are talking about or it could be to find local people to promote an event or launch.

Twitter directories are a great way of finding relevant influencers to engage with, search for people who share the same interests or find followers in the same local area as you.

Those listed below have been the most effective for me but I’m sure there are others out there as well.

http://www.wefollow.com

http://www.twellow.com

http://justtweetit.com/#

http://nearbytweets.com/- Useful tool for finding people in the same area.

My favourites

http://export.ly/ -

Exportly is my favourite tool of the moment! It allows you to export a CVS spreadsheet of all your followers. This allows you to have a proper look at who they are, where they are from and who are the most influential. You can do this by sorting the data by number of followers. Once you know who of your followers is the most influential you can target your engagement at them in the hope of increasing your reach.

Klout- http://klout.com/

Calculates the level of influence your Twitter account has taking into account reach, followers vs followees and level of engagement
Kurrently- http://www.kurrently.com

Useful tool for searching for keywords or competitors on Twitter and Facebook.

http://twoolr.com – Gives good stats with regards to tweet times, see followers and recent interactions. Find out what times retweeted the most.

http://twileshare.com/app/share – upload docs to twitter, pdfs, ebooks, images and gives back stats.

http://twtpoll.com/ – Twitter poll. Great different way to get customer feedback. Share poll with twitter followers and Facebook friends. Can later post this onto a blog or Facebook page to gain further followers and fans.

Measurement

http://twoolr.com – Gives good stats with regards to tweet times, see followers and recent interactions. Find out what times retweeted the most.

http://twiangulate.com (gives diagram + compares 3 profiles followers) Great way to compare twitter profile followers and friends. Finds who follows who, who your most influential followers are and compares.

http://apps.asterisq.com/mentionmap/# – great visual of followers/ connected conversations via hasthtags

http://www.foller.me – Shows tweetcloud of @mentions + world map of engagement

http://twileshare.com/app/share – upload docs to twitter, pdfs, ebooks, images and gives back stats.

http://manageflitter.com/ – manage followers

http://friendorfollow.com/ – manage followers

http://twitterfeed.com/- Feed your blog/ news into Twitter